Alongside Business Assessment
What it is
Our alongside business assessment service consists of Intellix performing a multifaceted assessment of your business operations. Our goal is to discover potential issues, amend current ones, increase profit, and to provide you with a plan to ensure that you're operating at your maximum efficiency.
How it's Done
This service is performed through various methods and is tailored to the business' needs. It includes a full scale analysis of all operations from social media and customer service scores, to HR concerns, profit building initiatives, innovation strategies, plus more. Interviews with staff are often preformed and includes both qualitative and quantitative approaches. A full report, along with solutions to be implemented is provided to you.
Who's it For?
This service is for any business who wants to ensure that they're operating to their fullest potential. If you're concerned about employee efficiency, the potential for issues to arise, maximizing profit, ensuring longevity, or wanting to uncover current or potential issues that is or can effect your business, then this service is for you.
A few main scenarios are:
- You're concerned about your profit margins.
- You're operating in British Columbia but not residing here and would like to ensure that your business is running to the best of its ability.
- You're having or needing to prevent HR concerns.
- You'd like to ensure that your business is operating to the best of its ability.
- Your business is experiencing issues, but you're unsure of what the root cause is and would like to find a solution.
Undercover Service Assessment
What it is
Our undercover assessment service allows our clients to gain actionable insights into their operations from a customer's perspective. Intellix is hired by businesses to discretely evaluate their customer service, products, sales ability, level of professionalism, and the following of particular standards and policies. This allows companies to get an unbiased review of their performance, identify potential areas of improvement, and to make informed decisions on how to enhance their operations and boost their bottom line.
Due to our extensive experience in business development and management,
we know what to assess that could be costing a business!
How it's Done
Each business is unique and requires different needs to uncover the knowledge that's useful to them. Thus, the strategy is different and custom every time. An undercover service assessment is often done in-person, on the telephone, or by
other means of communication. Once completed, a detailed report is sent to our client which also includes our recommendations for how to best
overcome any of the negative findings.
Who's it For?
This service is performed for anyone who wants to ensure that they're operating to their fullest potential. Our clients typically fall within
one of the following categories:
- They want to ensure that their customers are receiving top notch service.
- They're looking to gather information on their competitor(s).
- They require evidence to terminate employment for a particular employee.
- They'd like to take a problem solving approach by ensuring that any issues that are found are corrected by a third party licensed business consultant so that they will not be of issue in the future.
- A business would like to ensure that policies are being followed.
- Any business that would like to improve their sales, customer service and operations.
