Undercover Service Assessment
How it's Done
Each business is unique and requires different needs to uncover the knowledge that's useful to them. Thus, the strategy is different and custom every time. An undercover service assessment is often done in-person, by telephone, or by
other means of communication. Once completed, a detailed report is sent to our client, which also includes our recommendations for how to best
overcome any of the negative findings.
Who's it For?
This service is performed for anyone who wants to ensure that they're operating to their fullest potential. Our clients typically fall within
one of the following categories:
- They want to ensure that their customers are receiving a top notch experience.
- They're looking to gather information on their competitor(s).
- They require evidence to terminate employment for a particular employee.
- They'd like to take a problem solving approach by ensuring that any issues that are found are corrected by a third party licensed business consultant so that they will not be of issue in the future.
- A business would like to ensure that policies and standards are being followed.
- Any business that would like to improve their sales, customer service, operations, and work towards giving their business a competitive advantage.
- The business has multiple locations or headquarters is elsewhere and they want to ensure they're operating at peak performance.
- Those thinking of buying or investing in an existing business.
